Frequently Asked Questions

From a team of passionate creators working side-by-side with our partners to deliver engaging digital and physical campaigns.

How long does it take?

Authentications will be completed within 1 business day of receiving all needed information. Appraisals will be completed within 2 business days, pending receipt of sufficient material.
How will I know my order is complete?

You will receive an email with our verdict once the review is complete.
What form of payment do you take?

We accept all major credit cards, direct deposit, and PayPal
What if you need more images?

If additional pictures or information is required, our team will email you directly.
How do I cancel my order?

If incomplete, you may email support@TheFashionDetective.com and we will cancel and refund your order.
What should I do if my item is fake?

It is illegal to sell or ship counterfeit items. We advise you to contact the seller from whom you purchased the item, inform them of our findings, and request a refund. We also recommend destroying the counterfeit to permanently remove it from circulation.
Do you offer bulk discounts?

Yes, our Business Partner program rewards loyal clients with the best in industry pricing. Please contact ________ to discuss terms.
What if you can't determine the authenticity of my item?

If possible, we will request more images. If our experts still cannot determine if your item is authentic or fake, we will refund the cost of the item’s authentication service.